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Shipping policy

Shipping Policy for Grasshopper OEM Part

1. Shipping Costs Shipping costs are calculated based on the destination, weight, and dimensions of the items in your order. While we strive to provide accurate estimates, please be aware that final costs may vary due to:

  • Location: Shipments to remote or less accessible areas may incur higher charges.
  • Weight and Dimensions: Adjustments may be made if the actual weight or size of your item exceeds initial estimates.
  • Carrier Rate Adjustments: Shipping carriers may update their rates, which can impact the final shipping cost.

Important Note: If there is a significant increase in the shipping cost for your order, we will notify you before processing and provide the option to proceed with the revised cost or adjust your order.

2. Shipping Times If all items in your order are marked "In Stock," we aim to process and ship your order within 2-12 business days (Monday to Friday). The actual transit time depends on your location, weather conditions, and the chosen shipping carrier.

For backordered products, we will source them from our vendors and ship your complete order once all items are available. If you would like to receive available products sooner or need an update on a backordered item, please contact us.

3. Carriers Used We use a range of carriers to ship orders, which may be dispatched directly from our warehouse or drop-shipped from the manufacturer. While we cannot guarantee a specific carrier for your order, the most common carriers are:

  • UPS or USPS: Used for items under 150 lbs, usually without signature requirement.
  • LTL Freight (R&L Carriers or Southeastern Freight): Used for items over 150 lbs, with signature required upon delivery.

4. Receiving LTL Freight Shipments For items over 150 lbs, a signature is required upon delivery. This curbside service means items are delivered to the curb of your driveway. The carrier will contact you to schedule a delivery appointment. Upon arrival, inspect your order carefully:

  • Visible or Hidden Damage: Note any issues with the delivery driver before refusing the shipment. Contact us immediately to arrange a return if necessary.

5. Processing Time vs. Transit Time

  • Processing Time: The time required to confirm your order, verify payment details, and prepare items for shipment.
  • Transit Time: The time taken for the carrier to deliver your order after it has left our facility.

Exact delivery dates cannot be guaranteed due to factors like location, weather, and carrier availability.

6. Lift-Gate Service A lift-gate is a hydraulic platform attached to the delivery truck that allows heavy items to be lowered to the ground. We recommend choosing a lift-gate service if your delivery is to a residential area or if you do not have equipment to unload large items. Some items may require a forklift for unloading, which will be noted on the product page.

7. Shipping to PO Boxes or APO/FPO Addresses We cannot ship to PO Boxes or Military APO/FPO addresses.

8. Expedited Shipping Expedited shipping is not available at checkout but can be arranged by contacting us via email or phone. Additional charges apply, and expedited shipping affects only the transit time, not the 2-12 business day processing period.

9. Item Stock Status We strive to maintain accurate stock information on our website. However, stock availability is not guaranteed. If an item is unavailable, we will notify you via email within 5 business days, allowing you to keep the order open or cancel it. Backordered items may be eligible for drop-shipping from the vendor if noted on the product page.

10. Packaging and Repacking For safe delivery, our shipping specialists may open and repack items, adding extra protection or additional parts. If your package appears opened or repackaged, inspect the contents to ensure all items are included and undamaged. Some products may be shipped without their original packaging due to bulk shipments from our vendors. All items sold are brand new and covered under warranty unless otherwise specified.

11. Shipping Restrictions We currently ship only within the contiguous United States (lower 48 states).

Contact Us For any questions or concerns regarding our shipping policy, please reach out to our customer support team:

Email: sales@2mequipment.com
Phone: 1-888-993-9326

Thank you for choosing Grasshopper OEM Part. We’re committed to making your shopping experience as seamless as possible.